Privacy Policy

1. About the App

TransportApp ("App", "we", "us", or "our") is a transport and logistics management application designed to help transporters and transport companies manage their day-to-day transportation operations.

The App may provide features including:

• Customer management
• Truck owner / vehicle supplier management
• Truck and vehicle management
• Driver management
• Trip management
• Proof of Delivery (POD) management
• Transportation-related document management
• User account management
• Company information management

2. Information We Collect

2.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Authentication information required to operate your account
• Company information
• User role
• Account creation and update information

Passwords are handled through our authentication service and are not stored by us as plain-text passwords.

2.2 Customer Information

• Customer name
• Company name
• Phone number
• Alternate phone number
• Email address
• Address
• City
• State
• Country
• GST number, where provided
• Notes or other business information entered by the user

2.3 Truck Owner / Vehicle Supplier Information

• Name
• Company name
• Phone number
• Alternate phone number
• Email address
• Address
• City
• State
• Country
• GST number, where provided
• PAN number, where provided
• Notes

2.4 Truck and Vehicle Information

• Truck / vehicle registration number
• Vehicle type
• Body type
• Capacity
• Registration information
• Insurance expiry information
• Fitness certificate expiry information
• Permit expiry information
• Pollution certificate expiry information
• Notes

2.5 Driver Information

• Driver name
• Phone number
• Alternate phone number
• Driving licence number
• Licence type
• Licence expiry date
• Address
• City
• State
• Country
• Emergency contact information
• Current vehicle assignment
• Notes

2.6 Trip Information

• Customer
• Pickup location
• Delivery location
• Pickup date
• Expected delivery date
• Actual pickup date
• Actual delivery date
• Load description
• Quantity and unit
• Truck information
• Truck owner information
• Driver information
• Trip status
• Notes

2.7 Proof of Delivery and Documents

If you upload Proof of Delivery (POD) or other supported documents, the App may collect and store:

• Images
• PDF documents
• File name
• File type
• File size
• Delivery date and time
• Receiver name
• Receiver phone number
• Notes
• Upload information

Users are responsible for ensuring that they have the appropriate authority to upload and process information belonging to customers, drivers, truck owners, receivers, and other third parties.

3. How We Use Information

• Provide and operate the App
• Authenticate users
• Maintain user accounts
• Manage transport company information
• Manage customers, truck owners, trucks, and drivers
• Manage transportation trips
• Store and display Proof of Delivery documents
• Provide requested App functionality
• Maintain and improve App reliability and performance
• Protect the security of the App and user accounts
• Diagnose technical problems and errors
• Prevent unauthorized access, fraud, abuse, or misuse
• Comply with applicable legal obligations

We do not sell business or personal information entered by users.

4. Data Storage and Service Providers

The App may use third-party infrastructure and service providers to provide certain technical services.

Depending on the features enabled in the App, these services may include:

• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Messaging (FCM)

These services may process information on our behalf in accordance with their applicable terms and privacy practices.

5. Data Sharing

We do not sell users' personal information. Information entered into the App may be processed by our service providers when necessary to provide the App and its functionality.

Information may also be disclosed:

• When required by applicable law
• In response to valid legal requests
• To protect the rights, safety, security, or property of users, our company, or others
• To investigate fraud, abuse, security incidents, or violations of our terms
• When necessary to operate or maintain the App

6. Company and Business Data

The App is intended for use by transporters and transport companies. Business information entered by an authorized user may be accessible to other authorized users belonging to the same company account, depending on the App's access controls.

Company data is logically separated using company-level access controls. Users are not authorized to access another company's data through the App.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Authentication controls
• Company-level data isolation
• Database security rules
• Secure cloud infrastructure
• Controlled access to application data
• Secure transmission where supported by underlying services

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide the App and its services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Certain information may need to be retained where required by law or where necessary for legitimate legal, security, or operational purposes.

9. Account and Data Deletion

Users may request deletion of their account and associated personal data by contacting us.

To request account deletion, contact:

truckwallah.services@gmail.com

Please include the email address associated with your account and clearly state that you want your account and associated data deleted.

After verifying the request, we will process the deletion in accordance with applicable laws and our data retention requirements.

10. Children's Privacy

The App is intended for business and transportation management purposes and is not directed toward children. We do not knowingly collect personal information from children for the purpose of providing child-directed services.

11. Third-Party Services

The App may use third-party services and SDKs to provide authentication, cloud storage, analytics, crash reporting, notifications, and other technical functionality.

These third-party providers may process information according to their own privacy policies and applicable agreements.

Users should review the privacy policies of relevant third-party service providers where appropriate.

12. User Responsibilities

• Ensure that information entered into the App is accurate.
• Ensure that they have appropriate rights or permission to provide information about other individuals or businesses.
• Do not upload unlawful, unauthorized, fraudulent, or inappropriate information.
• Do not upload documents without appropriate authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, technology, legal requirements, or our data practices.

When we make changes, we may update the "Effective Date" shown at the beginning of this Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us.